FAQ

Please Click on the Question for the Answer ...

I renewed, why don't I see it in my purchase history? / Why didn't I get a receipt?: You can't see this information because your renewal was not synced to your account as it was when you signed up. When you renew your account we update your account by hand, this is why it is important you use the same e-mail account in Paypal as you use to sign into Moogis.

You did get a receipt. The receipt you receive from Paypal at the end of making your purchase is all the confirmation you need and you can save that for your records.
What kind of connection do I need?: To view the Moogis stream without problems we recommend that you have a Broadband connection, more specifically, DSL or Cable Internet. Typically Satellite Internet is less reliable than DSL and Cable Internet and users have experienced lag and freeze ups with Satellite.

IMPORTANT: If you are experiencing lag or delays this is not due to our servers. We have more than enough bandwidth to support all of our users, problems streaming content over the Internet is almost always a user-related issue.
HOW DO I SIGN IN?: If you want to check out a concert simply click on the Member Login link in the top menu above. That link will take you to the correct login page.
What if I am in the right spot and still can't seem to log in?: If you have problems logging in and are using Internet Explorer you may be having a configuration problem. An easy way to get around this problem we suggest you download and use a different browser such as Firefox or Chrome which are free. These browsers have better "standard" settings and will provide you with a IE.

Download Firefox: Click Here To Download
Download Chrome: Click Here To Download
What are the best Settings for IE?: -Go to "Tools" and click "Internet Options"
-Click on the "Privacy" tab
-In the "Advanced" window, "allow third-party cookies"
What are the best Settings for Firefox?: [This will remove any saved information stored in this browser]

-Go to "Tools" click on "clear private data"
-Go to "Preferences"
-Click on "Privacy"
-Uncheck "Keep My History"
-Uncheck "Remember what I enter in forms..."
-Check "accept cookies..."
-Check "accept third-party cookies"
-Set "Keep until" - "I close Firefox"
-Save settings.
Close Firefox completely and start a new session.
Where did the name Moogis come from?: When Butch's children were young they pronounced music as "moogis". We know, we know, awwwww, for cute.
Who's your Daddy?: Moogis is the brainchild of Butch Trucks, percussionist and founding member of the Allman Brothers Band.